Honda CR-V: Information / Customer Service Information

Honda CR-V 2017-2023 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals who should be able to deal with any problems you may encounter with your vehicle. If, however, you are faced with a problem that they cannot resolve to your satisfaction, contact Honda Client Relations/Services.

U.S. Owners

American Honda Motor Co., Inc.

Honda Automobile Customer Services

Mail Stop 100-5E-8A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: 1 (800) 999-1009

Canadian Owners

Honda Canada Inc.

Customer Relations

180 Honda Boulevard

Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9

Fax: 1-877-939-0909


In Puerto Rico and the U.S. Virgin Islands

Bella International

P.O. Box 190816

San Juan, PR 00919-0816

Tel: 1 (787) 620-7546

When you call or write, please give us the following information:

  • Vehicle Identification Number
  • Date of purchase
  • Odometer reading of your vehicle
  • Your name, address, and telephone number
  • A detailed description of the problem
  • Name of the dealer who sold the vehicle to you

Disclaimer of Pandora®*

Requirements to access Pandora®

  • Latest version of the Pandora app installed on your Android, Blackberry, or iPhone.
  • Registered Pandora account (you can create a free account at <> or on your smartphone)
  • Connection to the internet via Wi-Fi or cellular data network.


  • Access to Pandora requires an active internet connection
  • Ability to access Pandora through this system is subject to change without notice
  • Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying tracks, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality. Pandora internet radio is a music service not affiliated with HONDA. More information is available at http:// <>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.
  • Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
  • Pandora is only available in the United States.

    Authorized Manuals

    Service Express For electronic copies of service publications, you can purchase a subscription to Service Express. Visit for pricing and options...

    Other information:

    Honda CR-V 2017-2023 Owner's Manual: Adjusting the Sound

    Press the (sound) button, and rotate to scroll through the following choices: Rotate to adjust the sound setting, then press . The SVC has four modes: Off, Low, Mid, and High. SVC adjusts the volume level based on the vehicle speed. As you go faster, audio volume increases...

    Honda CR-V 2017-2023 Owner's Manual: Map Lights

    Front Models without panoramic roof The map lights can be turned on and off by pressing the lens. When the interior light switch is in the door activated position and any door is open, the map light will not go off when you press the lens. Models with panoramic roof The map lights can be turned on and off by pressing the button...


    Locking/Unlocking the Doors Using a Key

    If the smart entry remote battery or the vehicle battery is dead, use the key instead of the smart entry remote.

    Fully insert the key and turn it.

    Honda CR-V. Locking/Unlocking the Doors Using a Key

    read more

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